Our Guarantee & Warranty - Kindling Chimney Sandy Springs

The Kindling Chimney Sandy Springs Guarantee

When we leave your home in Sandy Springs, the chimney should be cleaner than we found it and the firebox should work exactly the way it did the day it was built. Our guarantee is straightforward: every sweep, inspection, and fireplace repair is backed by the 365-Day Done Right Promise. If the work isn’t right, Kindling makes it right. No fine print, no runaround, no phone calls where you explain the problem three times to three different people. You call (229) 459-1048, you tell us what’s wrong, and we fix it. That’s the promise Danny Cortes signed his name to, and it applies to every job our crew does in Sandy Springs.

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What’s Covered

• Workmanship on every sweep and repair. If a repair we made fails within 365 days under normal use, we come back and fix it at no charge.
• Parts and materials we install. We use professional-grade brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, so when a part is covered by a manufacturer’s warranty, we handle the paperwork and the labor to get it replaced.
• Cleanup before we leave. Shoe covers and drop cloths go down on arrival, nothing gets moved without asking, and a photo of the clean-up is taken before the crew walks out the door.
• Written pricing before any work starts. The price you approve is the price you pay. No on-the-spot add-ons, no surprise line items, no pressure to sign for something you didn’t ask for.
• The Cedarwell Care Promise on every visit. Background-checked, uniformed technicians follow the C.A.R.E. values: Courtesy, Accountability, Respect, and Excellence, on every single call.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied. You call (229) 459-1048 and a live person answers, 24 hours a day, 7 days a week. You tell us what’s not right. We schedule a return visit and Danny Cortes walks through the problem with you, camera in hand, so you can see exactly what the flue looks like and what we need to do to make it right. If the workmanship was ours and it fell short, we redo it at no charge. If the issue is something else, we explain it plainly and give you a written price before any follow-up work begins. You will never be talked into a repair you can’t verify with your own eyes, and you’ll never wait on a callback that comes three days later. That’s the whole promise, and it’s been the same since Danny Cortes joined the Cedarwell family of companies, established in 2003.

Licensed & Insured Backing

Licensing and insurance are the quiet part of the guarantee that only matters when something goes wrong, and they matter most when a chimney company is working above your roof line or inside your flue. Kindling Chimney Sandy Springs is licensed and insured, which means you’re protected from liability for injuries on your property and from damage caused during the work. It also means we answer to a state board that can pull our ticket if we don’t do the job right. When you hire a sweep, you’re letting a stranger onto your roof and into your home. Licensed and insured is the difference between a handshake and a contract, and we carry both on every job in Sandy Springs.

Repairs Built to Last

We don’t patch chimneys. When a liner needs replacing in a Sandy Springs home, we install professional-grade materials from brands like DuraFlex and HeatShield, the same systems specified by masons and home inspectors across north Fulton County. Liner work is structural, not cosmetic, and the reason we stock Gelco, Olympia Chimney, Famco, and Copperfield components is simple: a repair that holds for a season is a repair we’ll be back to redo, and that’s money out of our pocket. The 365-Day Done Right Promise means it’s cheaper for us to do it right the first time. So we do.

What the Guarantee Doesn’t Cover

In the interest of being plain: we don’t cover chimney damage from external causes like a tree limb landing on the stack, lightning strikes, or foundation settling that cracks the masonry. We don’t cover a flue that’s been damaged by a chimney fire that happened before we ever showed up. And we don’t cover neglect, meaning if you skip annual sweeps for five years and heavy creosote buildup causes a problem, that’s not a workmanship issue. What we do cover is everything we touch: the sweep, the inspection, the repair, and the cleanup. If our work fails, we make it right. That’s the deal, in writing, before we start.

Why Sandy Springs Homeowners Ask About Guarantees

Chimney work is one of the few home services where the customer can’t easily see the finished product. You can see a fresh coat of paint. You can’t see the inside of your flue without a camera. So when a Sandy Springs homeowner asks about our guarantee, what they’re really asking is: how do I know you actually did what you said you did? The answer is the photo report. Every job ends with camera images of the flue before and after the work, and those images are yours to keep. If you want to show them to a neighbor who’s a contractor, or save them for your home records, they’re yours. That’s the guarantee working in real time: proof you can look at, not a promise you have to take on faith.

Call Us With Questions

If you want to read the full language of the 365-Day Done Right Promise or talk through what’s covered before you book a sweep in Sandy Springs, call (229) 459-1048. A live person answers. We’ll walk through the guarantee line by line and give you a written price before any work starts. No pressure, no fine print, just a straight answer.

Written by Danny Cortes, Owner & Lead Technician at Kindling Chimney Sandy Springs, serving Sandy Springs and surrounding communities since he joined the Cedarwell family of companies in 2003.